Effective date: 8 October 2026
Last updated: 8 October 2026

1. Introduction

CDesk Solutions (“CDesk,” “we,” “us,” or “our”) operates the Store CDS website and provides MyDigiStore/CDesk business-management, billing, invoicing, inventory and related software services.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you:

  • Visit store.cdesksolutions.com;
  • Purchase products or services from Store CDS;
  • Use the MyDigiStore/CDesk business-management application;
  • Connect a WhatsApp Business Account through Meta Embedded Signup;
  • Send invoices or other permitted communications through WhatsApp;
  • Contact us for support or other enquiries.

By using our website or software, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information you provide

Depending on the services you use, we may collect:

  • Your name;
  • Business or store name;
  • Email address;
  • Telephone or WhatsApp number;
  • Billing and postal address;
  • Tax or business-registration information;
  • Account login information;
  • Support requests and communications;
  • Order, subscription and payment-related information;
  • Information you enter into the business-management application.

2.2 Business-management information

When you use the MyDigiStore/CDesk application, you may enter or generate information such as:

  • Product and inventory records;
  • Batch and expiry information;
  • Customer and supplier records;
  • Sales invoices, quotations and purchase orders;
  • Payment and expense records;
  • Ledger entries and reports;
  • Uploaded logos, invoice documents and related business files;
  • Application settings and user-account information.

You are responsible for ensuring that you have a lawful basis to enter and process personal information belonging to your customers, suppliers, employees or other individuals.

2.3 WhatsApp and Meta information

WhatsApp integration is optional. If you choose to connect a WhatsApp Business Account using Meta Embedded Signup, we may receive and process:

  • Meta Business Portfolio identifiers;
  • WhatsApp Business Account identifiers;
  • WhatsApp business phone-number identifiers;
  • Business and WhatsApp display information;
  • Access tokens and authorization credentials;
  • Connection and account status information;
  • Message identifiers;
  • Message delivery, read, failed and other status events;
  • Webhook events provided by Meta;
  • Customer telephone numbers used for messages;
  • Invoice or quotation documents you explicitly choose to send;
  • Template names and message-related configuration.

We use this information only to provide and maintain the WhatsApp features you enable.

Connecting a WhatsApp account does not automatically activate unsolicited messaging. Manual invoice sending occurs only when an authorized user chooses to send an invoice. Automated reminders, when offered and enabled, operate according to the settings selected by the business.

2.4 Website and technical information

When you visit our website or use our online services, we may automatically collect:

  • IP address;
  • Browser and device information;
  • Operating system;
  • Pages visited;
  • Date and time of access;
  • Referring URLs;
  • Login, security and diagnostic records;
  • Cookie and similar technology information.

3. How We Use Information

We may use information to:

  • Provide and maintain our website and software;
  • Create and manage user accounts;
  • Process purchases and provide downloads;
  • Generate invoices, quotations, receipts and reports;
  • Manage products, customers, suppliers, inventory and payments;
  • Connect and manage an authorized WhatsApp Business Account;
  • Send an invoice or other communication requested by an authorized user;
  • Receive message-delivery and account-status information from Meta;
  • Provide technical assistance and customer support;
  • Diagnose errors, prevent misuse and protect system security;
  • Improve our products and services;
  • Send service-related notices;
  • Send marketing communications where you have consented or where otherwise legally permitted;
  • Meet accounting, tax, legal and regulatory requirements;
  • Enforce our Terms and Conditions.

We do not sell personal information or WhatsApp account information.

4. WhatsApp and Meta Services

Our WhatsApp integration uses services provided by Meta Platforms, Inc. and its affiliates, including the WhatsApp Business Platform and WhatsApp Cloud API.

When you use this integration:

  • Information may be transmitted to and processed by Meta and WhatsApp;
  • Meta’s and WhatsApp’s own terms, policies and data-processing practices apply;
  • Availability, account eligibility, number registration, messaging limits, template approval, message delivery and pricing may be controlled by Meta;
  • CDesk cannot guarantee that Meta will approve or continue providing access to a particular account, number, template or feature.

Where Meta offers Coexistence for an eligible number, the business may choose to use it. If Coexistence is unavailable, the business may need to connect a new or dedicated number. CDesk will not intentionally migrate, disconnect or replace an existing WhatsApp Business number without the business user’s explicit action and authorization.

Relevant third-party policies include:

  • Meta Privacy Policy: https://www.facebook.com/privacy/policy/
  • WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
  • WhatsApp Business Terms: https://www.whatsapp.com/legal/business-terms
  • WhatsApp Business Messaging Policy: https://business.whatsapp.com/policy

5. Legal Grounds for Processing

Where applicable law requires a legal basis, we process information on one or more of the following grounds:

  • Performance of a contract with you;
  • Your consent;
  • Compliance with a legal obligation;
  • Our legitimate interests in providing, securing and improving our services;
  • The legitimate interests of the business using our application;
  • Establishment, exercise or defence of legal claims.

Businesses using our software remain responsible for identifying their lawful basis for processing and messaging their customers.

6. How We Share Information

We may share information only as reasonably necessary with:

  • Meta and WhatsApp when you use WhatsApp functionality;
  • Hosting, infrastructure, email, backup and security providers;
  • Payment gateways and payment-processing providers;
  • Professional advisers such as accountants, auditors or legal advisers;
  • Government or regulatory authorities when legally required;
  • A successor organization in connection with a merger, acquisition or transfer of the business.

Service providers may process information only for the services they provide to us and subject to appropriate contractual or legal obligations.

We do not sell or rent your customer database or WhatsApp information to advertisers.

7. Payment Information

Payments made through our website may be processed by third-party payment providers. We may receive transaction references, payment status and limited billing information.

Complete payment-card or banking credentials may be collected and processed directly by the relevant payment provider. Their privacy policies and terms also apply.

8. Cookies

Our website may use cookies and similar technologies for:

  • Website functionality;
  • Login and session management;
  • Shopping-cart operation;
  • Security;
  • Remembering user preferences;
  • Analytics and performance;
  • Consent-based marketing.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the website or application from functioning correctly.

9. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.

These safeguards may include:

  • Access controls and authentication;
  • Restricted administrative permissions;
  • Encrypted transport using HTTPS;
  • Encryption or protected storage for sensitive integration credentials;
  • Logging and monitoring;
  • Backups and recovery procedures;
  • Software and server-security practices.

No electronic system is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information under our control.

Access tokens, application secrets and similar credentials should never be shared publicly. Customers must protect their passwords and promptly notify us of suspected unauthorized access.

10. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide the requested services;
  • Maintain business and accounting records;
  • Resolve disputes;
  • Prevent fraud or misuse;
  • Meet legal, tax and regulatory obligations;
  • Enforce our agreements.

Application data normally remains stored until it is deleted by an authorized user, the account is closed, or deletion is requested, subject to backups and legal-retention requirements.

WhatsApp authorization credentials are retained while the integration remains connected or as otherwise required to complete disconnection, security or audit procedures.

Backup copies may remain for a limited period before being overwritten or securely removed.

11. Data Deletion and WhatsApp Disconnection

You may request deletion of information associated with your account or Meta/WhatsApp connection by emailing:

cdesk53@gmail.com

Use the subject:

Data Deletion Request – MyDigiStore/CDesk

Please include:

  • Your name;
  • Business name;
  • Registered email address;
  • Registered telephone number;
  • The information or account you want deleted;
  • Whether you want the WhatsApp integration disconnected.

We may request reasonable verification before processing the request to prevent unauthorized deletion.

After verification, we will:

  • Disconnect or remove applicable integration credentials under our control;
  • Delete or anonymize information that we are not legally required to retain;
  • Confirm completion or explain any information that must be retained.

You may also remove CDesk/MyDigiStore access through the relevant Meta Business settings. Disconnecting WhatsApp does not automatically delete invoices or other business records stored separately in the application unless you specifically request their deletion.

We aim to respond to valid deletion requests within 30 days, subject to applicable law and technical limitations.

12. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of information;
  • Object to or restrict certain processing;
  • Withdraw consent;
  • Request a copy of certain information;
  • Opt out of marketing communications;
  • Lodge a complaint with an appropriate authority.

To exercise these rights, contact us using the details below.

13. Customer and Supplier Information Entered by Businesses

A business using MyDigiStore/CDesk may enter information about its own customers, suppliers or employees. In that situation:

  • The business normally determines why and how that information is used;
  • CDesk processes the information to provide the software and requested services;
  • Requests relating to that information should generally be directed first to the business that entered it;
  • The business is responsible for providing required notices and obtaining required permissions or consent.

14. Children’s Privacy

Our services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information directly from children.

If you believe a child has provided information to us, contact us so that we can review and delete it where appropriate.

15. International Processing

Our service providers, including Meta, hosting providers or technical-service providers, may process information in countries other than your own.

Where required, we take reasonable steps to use appropriate contractual, organizational or legal safeguards for such processing.

16. Service Independence

WhatsApp is an optional integration. If WhatsApp, Meta or any related API becomes unavailable, the core application may continue to provide sales, inventory, invoicing, PDF generation, printing, payment and reporting functions that do not depend on WhatsApp.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, integrations, practices or legal requirements.

The updated version will be published at this URL with a revised “Last updated” date. Where legally required, we will provide additional notice.

18. Contact Us

For privacy enquiries, access requests or deletion requests, contact:

CDesk Solutions
Email: cdesk53@gmail.com
Telephone: +91 97267 76515
Address: 15 Ananta Residency, Opposite Jalaram Bunglow, Raanpur road, Deesa, Gujarat, India